Privacy Policy for Copenhagen Imaging ApS

This Privacy Policy describes the ways in which information about you may be collected, used, disclosed, transferred, and stored by Copenhagen Imaging. It applies to interactions with our products including, but not limited to, the "X1" CBCT scanner and software "Kathea", as well as any associated services and websites.

By using our products and services, you agree to the terms of this policy.

Data Controller

Copenhagen Imaging ApS
Snehvidevej 4
2730, Herlev, Denmark.

Company registration number

35802940


The personal data we collect and store

  • Usage Statistics of the Kathea software and X1 scanner
    • Category: Device usage data and device information.
    • Purpose: To provide and improve the functionality of our products and to comply with law.
    • Storage & Retention: Stored securely in our partners data centres, retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
  • Browsing our website and platforms without login
    • Category: IP address, browser type, country, and basic usage (visited pages)
    • Purpose: To understand how our website is used and to improve user experience.
    • Storage & Retention: Stored on secure servers managed by our partners. Data is retained for as long as necessary for the purposes of computing basic statistics on web site usage.
  • Registration, login, and usage of our digital platforms and services
    • Category: Contact information, login data, usage data.
    • Purpose: To create and manage user accounts; provide customer support; send updates about products and services.
    • Storage & Retention: Data is stored on secure servers in our partners data centres and retained for the duration of the account's existence plus a grace period for backups and legal obligations.
  • Customer support interactions
    • Category: Contact information, support case details and anonymised scan data.
    • Purpose: To provide support and troubleshoot potential problems with our products.
    • Storage & Retention: Data is stored securely and retained for a period of up to 10 years after associated device is decommissioned to support customer relationship management and for legal purposes.
  • Financial transactions and services
    • Category: Payment information, transaction history.
    • Purpose: To process payments for our products and services.
    • Storage & Retention: Financial records are kept securely and in accordance with legal requirements, typically for up to 5 years.

Data Sharing

We may share your data with:

  • Subsidiaries and affiliated companies.
  • Suppliers and service providers, including IT systems providers.
  • Business partners and resellers.
  • Public authorities, when required by law.

Your data will not be sold or disclosed in unauthorized ways.


Cookies

We use cookies to track basic browsing activity on our website (IP address, country, visited pages).


Your Rights

You have rights to access, rectify, erase, and restrict the processing of your personal data, among others.

You can withdraw consent at any time, though this does not affect processing based on prior consent.


Contact Us

For any questions or concerns regarding this policy or your data, please contact us at Contact


This privacy policy is effective as of May 16, 2024.